FAQ: Pandante: Light & Dark
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

So what are the shipping fees?

If you're in the US, all shipping is free. If you're not in the US, select any pledge level to see what the shipping for that pledge level is to your country. If you want to add Flash Duel to a pledge level that doesn't normally have it, then add $40 for the game + $14 shipping if you're in Canada or EU, or $40 for the game + $18 shipping to anywhere else. For a complete list of explicit prices for every pledge level, check this chart: https://docs.google.com/spreadsheets/d/1co52cn2xFM50LPuCFfxoYLKUqIFB1yqYJMuMxej7GoU/edit… Last updated: Fri, Mar 20 2015 12:44 am EDT

Is the betting board in the expansion the same size as the betting board in the deluxe set?

Yes. The expansion board is the same size as the deluxe board. Both are designed to work with poker chips. The standard version's board is smaller (so it fits in a smaller box) and is designed to work with the small discs it comes with for betting. Last updated: Fri, Mar 20 2015 12:45 am EDT

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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